All items must be returned within 7 days (un worn with tag) of receiving for qualifying refund. Please EMAIL US (DO NOT SEND US A DM , there is no way to keep track through instagram of our zarethExports@yahoo.com REFUNDS/RETURNS/EXCHANGES WITH OUR CUSTOMERS) with order number and name. we can approve the refund/Exchange in the form it was submitted FIRST before sending packages back to us.
ALL REFUNDS WILL BE SUBJECTED TO REFUND PROCESS FEES THROUGH OUR MERCHANT. NO EXCEPTION.
YOU ARE RESPONSIBLE FOR ALL SHIPPING FEES.
In case of an exchange you will have to pay the shipping fee back to you, and please allow us up to 7 business days to process the exchange and ship the exchanged product back to you.
In case of a refund , you will need to allow 7-14 business days for the refund process.
ALL Shipping Fees are non-refundable.
REFUND OR AN EXCHANGE, THEY ARE FINAL SALE ! WE STATE THIS VERY CLEARLY IN OUR WEBSITE!
ALL ORDERS PLACED UNDER A SALE OR WITH PROMO CODES, ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.
IF YOU EMAIL US REGARDING A SALE ITEM THAT WE CLEARLY STATE AS A FINAL SALE ITEM, YOU WILL RECEIVE A GENERATED EMAIL REFERRING YOU BACK TO OUR POLICY.
All items are processed and shipped in 24hours (1-3 business days), so please allow this time frame for you to receive an email with tracking number and for your order to ship out.
If you are experiencing trouble with your package and you already received a tracking number, please call your local post office. Zarethcollections will have the SAME information your tracking number has so please call the post office, they will have more information on your package than us.
Zarethcollections is not responsible for lost or stolen packages once the package has been scanned in and accepted by the usps.
zarethcollections ships daily and only during business Days Mon-Friday, so if you placed your order over the weekend or Friday please wait for processing on Monday.
zarethcollections does NOT ship Sunday or Holidays.